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Anti-Spam Policy



By submitting an order form, Customer hereby agrees to the following:


Over the past several years, the Internet has exploded with commercial activity. Barriers have been broken between businesses and consumers which has been impeded the rapid development of new technology, removal of ' the middleman', and tax rates complimentary to online entrepreneurship.


ZongoHost is proud to support dependable commerce on the Internet - this is conveyed in our service offerings and unmatched support. However, while this same environment has helped this trend take off it has also contributed to copious cases of fraud and abuse of network resources.


In particular, "spam" has proven to be a major issue for many of our customers and the Internet as a whole. Spam is a generally used  slang term referring to the sending of unsolicited email, instant messaging, or other communication to a large group of people at once. Variations of this practice include off topic (and typically promotional) messages on bulletin boards, guest books, Usenet newsgroups, and/or chat rooms.


Spam is firmly against our Terms Of Service, and will result in immediate immobilization, without refund for any customer(s) who are found to have used spam in concurrence with their ZongoHost account.


The following policy distinctly specifies what is considered acceptable use of bulk email/messaging by ZongoHost:


Subscriptions


1. Mailing list subscribers must expressly opt-into the list they are subscribed to. This applies to  new subscriptions and any bulk addition of addresses already subscribed through other methods. Confirmation is handled using a single verification message sent to the subscriber's email address. This mailing must contain a URL to the site's privacy policy, a brief explanation of the mailing list, and a URL that must be followed to confirm the subscription.


2. Mailing list subscriber information must be comprised of the date and time that the subscription was confirmed, as well as the IP address of the subscriber at the time of the subscription. The user must be able to  impart this information at ZongoHost's request.


3. The nature of email address use must be fully disclosed, either on the page the subscription is made from or with a imposed link to the site's Privacy Policy. It must be made clear how a user's email address will be used and in what situations  it will be shared.


4. Lists cannot be obtained from outside parties unless the email sender has acquired a list from an business that sells or otherwise shares email distribution lists, and all of the following conditions are met:


  1. The selling company maintains a publicly viewable privacy policy divulging that such sales may occur.

  1. The privacy policy is linked to from the page the subscriber signed up from.

  1. The privacy policy has not considerably changed since the user signed up.

  1. Records are kept of the date, time, IP address, and form location where the subscribing user signed up from.

  1. Lists obtained from outside parties must have been consistently handled in a manner analogous to ZongoHost policies.

  1. Users cannot populate lists with addresses obtained for a  significantly different purpose other than what was originally disclosed to the user.

  1. All subscriptions must be re-confirmed in the manner specified in Subscriptions (Section 1) before being sent bulk email messages.

Mailing Practices


1. Users can not modify the headers of any message in such a way that purposefully disguises the origin of the message.


2. Undeliverable addresses must be removed from all future mailings after 4 or less bounces.


3. Users are accountable for the practices of any associate program members they solicit the help of, as if they were hiring an outside advertising agency.


4. Users either using outside advertising businesses or 3rd party mailing lists must adhere by the same policies and practices as those using ZongoHost's own bulk mailing list tools.


5. All mailings must give clear and simple to follow directions for opting-out of future mailings, and all practical attempts must be made to facilitate the removal of a mailing list subscriber at their request.


6. The user has been counseled and agrees that ZongoHost's electronic mail service equipment is located in Illinois. In no event shall the user use ZongoHost's equipment to breach or infringe upon of Illinois' anti-spam laws.


Spamware


1. It is strictly prohibited in conjunction with your ZongoHost account to sell software specifically intended to facilitate the practice of spamming.


Other


1. Promotional messages must not be posted to bulletin boards, discussion forums, guestbooks, Usenet newsgroups, or any other similar service unless the operator of that service specifically allows such messages. In the case of Usenet newsgroups, such messages must be expressly allowed in that organizations's charter.

Disablement


1. ZongoHost reserves the right to disable any account at any time should it feel there is a sufficient concern that it is being used in conjunction with the practice of spamming.


2. Customers must address all spam related inquiries by ZongoHost personnel within 48 hours. Failure to respond within the specified period of time can and will result in the disablement of the user's account.


Disablement


1. ZongoHost reserves the right to disable any account at any time should it feel there is a sufficient concern that it is being used in conjunction with the practice of spamming.


2. Customers must address all spam related inquiries by ZongoHost personnel within 36 hours. Failure to respond within the specified period of time will result in the disablement of the user's account and termination without refund.



By adhering to these guidelines and protecting the privacy of your visitors, you can gain much from the responsible practice of commerce online. Of course, should you have any questions with regards the appropriate way to use bulk email with your web site, please contact us for more information.

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